Check modem/router indicator lights and note any LOS/Internet red lights or blinking patterns.
Document the start time of the issue and any changes after restarts to speed up support troubleshooting.

Use this guide to understand typical outage symptoms, how to verify status, and what to do next.
Navigation links above lead to related outage pages such as outage map, status checks, and FAQs.
PLDT Service Interruption – pldt outage information hub.
Real-time outage monitoring often starts with user reports and status dashboards.
If reports spike while your connection is down, the issue may be affecting a wider area.
If reports are low, focus on local troubleshooting like rebooting equipment and checking cabling.
Keep your account details ready if you need to track a repair ticket or report a line issue.
Check modem/router indicator lights and note any LOS/Internet red lights or blinking patterns.
Document the start time of the issue and any changes after restarts to speed up support troubleshooting.
Use this guide to understand typical outage symptoms, how to verify status, and what to do next.
Navigation links above lead to related outage pages such as outage map, status checks, and FAQs.
PLDT Service Interruption – pldt outage information hub.
Real-time outage monitoring often starts with user reports and status dashboards.
If reports spike while your connection is down, the issue may be affecting a wider area.


If reports are low, focus on local troubleshooting like rebooting equipment and checking cabling.
Keep your account details ready if you need to track a repair ticket or report a line issue.

If reports are low, focus on local troubleshooting like rebooting equipment and checking cabling.
PLDT Outage Map
Check modem/router indicator lights and note any LOS/Internet red lights or blinking patterns.Document the start time of the issue and any changes after restarts to speed up support troubleshooting.